Refund and Returns Policy
Last updated: October 25, 2026
LaunchTok provides digital services for TikTok Shop setup, management and growth. This policy explains when a refund is possible.
General rule
Purchases are final unless this policy says otherwise.
Refund requests
- Send your request within 7 days of purchase.
- The service must not be fully delivered, substantially completed or customized for your business.
- Include proof of purchase and a written explanation of the issue.
Not refundable
- Completed setup and approvals
- Delivered strategy sessions or audits
- Creator outreach or ad campaigns that have already started
- Customized or white-label work
- One-time setup fees
- Discounted or promotional services, unless stated otherwise
Not grounds for a refund
Performance expectations, revenue results and TikTok platform limitations or decisions are not grounds for a refund. Delays caused by third parties, including TikTok approvals, do not qualify either.
Partial refunds
At our discretion, we may offer a partial refund if the service was partly delivered before cancellation, if a delay was caused only by LaunchTok and was not resolved, or if a payment was a duplicate or made by mistake.
How refunds are handled
We will email you to approve or decline your request. Approved refunds go back to the original payment method within 5 to 10 business days. If someone bought the service as a gift, any refund goes to the original purchaser.
Exchanges
Exchanges do not apply to services. At our discretion we may offer a service adjustment or credit instead.
Delivery timelines
Timelines depend on your plan, how quickly you respond and TikTok approvals.
Contact
Send refund requests to info@launchtok.shop.